Crucial Conversations© – a VitalSmarts© product

In any workplace, you need to communicate effectively when the stakes are high, opinions vary and emotions run strong.

This Physician Leadership Institute course, Crucial Conversations© by VitalSmarts©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue. 

Crucial Conversations© will help you develop the skills you need to manage conversations so that everyone involved feels heard, relationships are improved and hidden issues come to the surface.

This course is a prerequisite to the Crucial Accountability© course.

Expect to learn how to:

• identify the communication challenges health care teams face and acquire practical tools to deal with them;
• understand the roles you and others play in critical conversations;
• acquire and practise the skills to communicate with others about challenging issues in a way that builds trust or enhances your relationship with them; and
• recognize a crucial conversation or issue and learn how to work through it to find a resolution.
   

Who is this for?

• Physicians, physician leaders and health team members who want to increase their confidence dealing with conflict
• Those who want to develop conversation skills that build trust, alignment and understanding
• Anyone who wants to learn how to reduce and diffuse conflict through conversation