Conflict management (online course, conducted in French)

Rise above the chaos.
Course description

The stresses and pressures of today’s demanding workplaces can lead to conflicts at multiple levels.

This Physician Leadership Institute (PLI) course will teach you tactics and strategies to better manage those conflicts when they arise, including processes to reach a solution or to actively resolve disagreements.

Conflict management is 1 of 6 core courses ― essential training for physicians interested in or engaged in a leadership position.

Expect to learn how to:

  • differentiate between types of conflict and conflict management styles;
  • discuss strategies to recognize and manage conflict situations; and
  • practise a collaborative model to address conflict with individuals, teams and organizations.

Who is this course for?

  • Anyone looking to better manage conflicts at work
  • Physicians interested in or engaged in a leadership position


Nov. 26 and Dec. 3, 2021

9:00 am–12:15 pm ET each day

Faculty Team
Academic Degree

Courses are open to all physicians, with CMA members receiving a discount. Regardless of your membership status, you will need a account to register for the course and access your course materials. If you do not have a account, please complete this form and our team will be in touch with your login information.


This course can be tailored and delivered in-house* to physicians and/or interdisciplinary teams at your organization, meeting or conference.

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.