Conflict management and negotiation

Rise above the chaos.
Course description

The stresses and pressures of today’s demanding medical workplaces can lead to conflicts at multiple levels. This core* course will teach you tactics and strategies for managing those conflicts when they arise, through approaches such as guiding processes to reach a solution or actively resolving disagreements. 


Return on investment

  • Differentiate between types of conflict and conflict management styles
  • Discuss strategies for recognizing and managing conflict situations
  • Practise a model of creative collaboration to address conflict with individuals, teams and organizations
  • Describe the structures, processes, principles and currencies of effective negotiation
  • Develop strategies for managing constituencies and building coalitions
  • Practise specific negotiation strategies for real situations
  • Analyze the dynamics and politics of effective negotiation

*Core courses have been identified as essential training for physicians interested in or engaged in a position of leadership.

Face-to-face

Duration
2 days
Maximum class size
40 participants
Faculty Team
Academic Degree
BMEDS MBA MA PhD
Academic Degree
LLB LLM (ADR) CMed
Academic Degree
PhD FRSC LLD MOC
Academic Degree
BCOMM MSC PhD

In-house

This course can be customized and delivered in-house at your organization, meeting or conference to physicians and/or interdisciplinary teams.