Conflict management and negotiation

Learn how to successfully manage conflict
Course description

In any workplace, you need to communicate effectively when the stakes are high, opinions vary and emotions run strong.

Effective conflict management  can enhance creativity and innovation. 

This Physician Leadership Institute course will teach you how to successfully manage conflict through conversation and negotiation — including  how to use facilitation and resolution processes, and how to avoid the difficulties conflict.


Expect to learn how to:

  • analyze the dynamics and politics of effective negotiation;
  • differentiate between types of conflict and conflict management styles; and
  • develop effective strategies for managing various groups of people and building coalitions with them.

Who is this for?

  • Physicians, physician leaders and health team members who want to increase their confidence dealing with conflict
  • Anyone who wants to learn how to reduce and diffuse conflict through conversation and negotiation

Online

May 13-14, 2021

Duration:
2 days
10:30 am–5:00 pm ET each day

Faculty Team
Academic Degree
PhD FRSC LLD MOC
Academic Degree
BMEDS MBA MA PhD

Please note: you must have a cma.ca account to register and access our learning management system. Create an account (membership not required).

In-house

This course can be tailored and delivered in-house* to physicians and/or interdisciplinary teams in your organization, at your meeting or at your conference.

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.