Quality measurement for leadership and learning

Use data to improve system and patient outcomes.
Course description

Are you trying to improve system performance, patient flow, access, safety or clinical outcomes? Does the word “statistics” strike fear into your heart? If so, this course is designed for you.

Over two days, you will learn about data and how to turn it into information and knowledge that will help you to improve your system and patient outcomes. The highly interactive teaching methods and many hands-on exercises in this course will teach you the best ways to obtain data, how to analyze data with easily understood statistical methods that are different from traditional statistics, and how to effectively display data. You will leave better equipped to understand quality measures and how to use them in both your leadership role and quality improvement projects.

You will be given some tools for building statistical process control charts using macros; participants interested in exploring these tools and asking for guidance during breaks or lunch should bring a laptop with Excel installed. You should have a basic understanding of quality improvement (i.e., have taken the Developing and Leading System Improvement/Prescribing Quality Improvement course or equivalent).

Recommended textbook: The course content will frequently reference The Health Care Data Guide: Learning from Data for Improvement (Provost and Murray, 2011). This is not mandatory; however, you may find it helpful to invest in this textbook before or after the course.

Return on investment

  • Demonstrate an understanding of the relationship between measurement for research, accountability and quality improvement
  • Critically discuss measurement frameworks
  • Create conceptual and operational definitions for measures of quality
  • Identify and discuss different sources and methods to obtain data
  • Apply and discuss visual displays of data for exploring variation, including run charts and statistical process control
  • Analyze a variety of statistical process control charts
  • Identify and discuss underlying key concepts for using measurement and data in your leadership role


This course can be customized and delivered in-house at your organization, meeting or conference to physicians and/or interdisciplinary teams.