Managing disruptive behaviour

Learn how to deal with and resolve disruptive behaviour
Course description

Disruptive behaviour can be a serious problem — not only does it profoundly affect workplace health and morale, but it can also be challenging to manage and resolve.

This Physician Leadership Institute course will help you better understand disruptive behaviours and develop the skills to  deal with them from both an individual and a systems perspective.
 

Expect to learn how to:

  • distinguish between disruptive and non-disruptive behaviour;
  • identify elements that may influence or cause disruptive behaviour;
  • apply principles of fairness, compassion and accountability to resolve incidents and prepare for a difficult feedback conversation; and
  • design prevention strategies that promote respectful, professional behaviour.

Who is this for?

  • Physicians, physician leaders and health team members who want to increase their confidence dealing with conflict
  • Anyone who wants to learn how to manage disruptive behaviour

Online

September 17 and 24, 2021

Duration:
2 days (10:00 am–4:30 pm ET)

Faculty Team
Academic Degree
BA(Hons), MEd
Academic Degree
MD BCh CCFP FCFP ASAM & CSAM certified

Please note: you must have a cma.ca account to register and access our learning management system. Create one here (membership not required).

In-house

This course can be tailored and delivered in-house* to physicians and/or interdisciplinary teams at your organization, meeting or conference.

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.