Dealing with—and resolving—disruptive behaviour.
The Canadian Medical Protective Association defines disruptive behaviour as inappropriate conduct on behalf of a physician with the potential to interfere with the delivery of quality health care. It can include abusive language, outbursts of anger or unwarranted physician force, among other things. This is a serious problem that profoundly affects the health and morale of the perpetrator’s colleagues. It can also be challenging to manage and resolve. This course is designed to help physicians leaders and executives understand the signs of disruptive behavior and how to deal with it from both an individual and systems perspective.
Return on investment
- Explain why managing disruptive behaviour has become relevant in today’s workplace
- Surface unspoken assumptions and beliefs regarding the nature and management of disruptive behaviour
- Distinguish between disruptive and non-disruptive behaviour
- Understand the impact of disruptive behaviour
- Identify elements of workplace/organizational culture which may influence/prompt disruptive behaviour
- Identify three key components of a robust Code of Conduct and determine its effectiveness for ensuring workplace justice and for managing disruptive behaviour
- Summarize CMPA’s experience with disruptive behaviour
- Discuss the CMPA approach to supporting colleagues and medical leaders
- Apply principles of fairness, compassion and accountability by using a staged approach for resolving incidents of disruptive behaviour
- Discuss approaches and interventions for managing behavioural problems in the workplace
- Prepare for and practice a “difficult” feedback conversation
- Identify strategies for supporting personal resilience as a physician leader dealing with this complex workplace problem
- Design prevention strategies to inculcate respectful professional behaviour in the workplace
This course can be customized and delivered in-house at your organization, meeting or conference to physicians and/or interdisciplinary teams.