Developing and leading system improvement

The fundamentals of improving patient care.
Course description

Quality has many dimensions. Safe, effective and patient-centric care are benchmarks by which we measure it. Excelling in these dimensions is essential to meet the challenge of improving outcomes across the health care system. As leaders playing a key role in engaging all health care professionals, you must have practical experience with QI tools and methods.

This course – with a focus on efficiency and access – provides an introduction through lecture, small-group work and hands-on learning, where you have the opportunity to develop a plan for improving an area of your own system. 

Return on investment

  • Describe the theory and science of QI in health care
  • Discuss common sources of waste in health care
  • Apply tools that reveal and explore patterns and processes within your system
  • Explain and apply the Model for Improvement in health care
  • Discuss techniques for identifying ideas for improvement or change in health care
  • Apply course content to a quality improvement agenda in the context of your organization


This course can be customized and delivered in-house at your organization, meeting or conference to physicians and/or interdisciplinary teams.