Crucial Accountability© – a VitalSmarts© product

Identify performance gaps, and hold yourself—and others—accountable
Course description

Crucial Accountability© is a follow up to our Crucial Conversations© course, which teaches leaders how to manage conversations candidly and respectfully so all perspectives are heard and strong opinions and emotions don’t derail efforts to achieve good outcomes. Crucial Accountability builds on those principles by teaching skills to help you and the people you work with hold each other accountable. You’ll learn to identify performance gaps such as broken promises and bad behaviour for which people must be held accountable, and be shown ways to close those gaps, motivate improved performance and resolve issues.

Please note that our course Crucial Conversations is a pre-requisite. If it’s been more than 24 months since you took it, you are strongly encouraged to review those materials before attending. 


Return on investment

  • Learn how to hold one another accountable.
  • Identify the gap between expected and actual performance.
  • Diagnose and close the gap between expected and actual performance.

Face-to-face

Duration

1 day

Maximum class size
40 participants
Faculty Team
Academic Degree
MD MHSc (Bioethics)
Academic Degree
MD, CCFP, FCFP
Academic Degree
MD CM, FCFP(EM), CCPE
Academic Degree
MD, MA, PHD, FRCPC

In-house

This course can be customized and delivered in-house at your organization, meeting or conference to physicians and/or interdisciplinary teams.