Crucial Accountability© is a follow up to our Crucial Conversations© course, which teaches leaders how to manage conversations candidly and respectfully so all perspectives are heard and strong opinions and emotions don’t derail efforts to achieve good outcomes. Crucial Accountability builds on those principles by teaching skills to help you and the people you work with hold each other accountable. You’ll learn to identify performance gaps such as broken promises and bad behaviour for which people must be held accountable, and be shown ways to close those gaps, motivate improved performance and resolve issues.
Please note that our course Crucial Conversations is a pre-requisite. If it’s been more than 24 months since you took it, you are strongly encouraged to review those materials before attending.
This course can be customized and delivered in-house at your organization, meeting or conference to physicians and/or interdisciplinary teams.