You need to know know how to communicate effectively in any workplace — especially when the stakes are high, opinions vary and emotions run strong.
This Physician Leadership Institute course, Crucial Conversations© by VitalSmarts©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue.
Crucial Conversations© will help you develop the skills you need to manage conversations so that everyone involves feels heard, those relationships are improved and hidden issues come to the surface.
Mar. 11–12, 2021
9:00 am–4:00 pm ET each day
Please note: you must have a cma.ca account to register and access our learning management system. Create one here (membership not required).
*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.