Crucial Conversations© – a VitalSmarts© product  (online course, conducted in French)

Manage difficult conversations, achieve the best outcome
Course description

You need to know know how to communicate effectively in any workplace — especially when the stakes are high, opinions vary and emotions run strong.

This Physician Leadership Institute course, Crucial Conversations© by VitalSmarts©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue. 

Crucial Conversations© will help you develop the skills you need to manage conversations so that everyone involves feels heard, those relationships are improved and hidden issues come to the surface.

Expect to learn how to:

  • identify the communication challenges health care teams face and acquire practical tools to deal with them;
  • understand yours and others’ roles in critical conversations;
  • acquire and practice the skills to communicate with others about challenging issues in a way that builds trust or enhances your relationship with them; and
  • recognize a crucial conversation or issue and learn how to work through it to find a resolution.

Who is this for?

  • Physicians, physician leaders and health team members who want to increase their confidence dealing with conflict
  • Those who want to develop conversation skills that build trust, alignment and understanding
  • Anyone who wants to learn how to reduce and diffuse conflict through conversation


Mar. 11–12, 2021

2 days
9:00 am–4:00 pm ET each day

Faculty Team
Academic Degree
Academic Degree

Courses are open to all physicians, with CMA members receiving a discount. Regardless of your membership status, you will need a account to register for the course and access your course materials. If you do not have a account, please complete this form and our team will be in touch with your login information.


This course can be tailored and delivered in-house* to physicians and/or interdisciplinary teams at your organization, meeting or conference.

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.